TOM CRANE LEADERSHIP MINDSETS

From Tom Crane's  "Heart of Coaching"


Boss                                                                      Coach

Pushes/Drives                                                       Lifts/Supports

Tells/Directs/Lectures                                            Asks/Requests/Listens

Talks at people                                                     Engages in dialogue with people

Controls through decisions                                   Facilitates by empowering

Knows the answer                                                Seeks the answer

Triggers insecurity using fear                               Stimulates creativity using
to achieve compliance                                          purpose to inspire commitment

Points to errors                                                      Celebrates learning

Problem solver/Decision maker                            Collaborator/Facilitator

Delegates responsibility                                        Models Accountability

Creates structure and procedures                          Creates vision and flexibility

Does things right                                                   Does the right things

Knowledge is power                                             Vulnerability is power

Focused on the bottom line                                   Focused on process that creates the
                                                                              bottom-line results