Goleman's Factors of Emotional Intelligence

Daniel Goleman defines Emotional Intelligence

"The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as emotional intelligence. It’s not that IQ and technical skills are irrelevant. They do matter, but…they are the entry-level requirements for executive positions. My research, along with other recent studies, clearly shows that emotional intelligence is the sine qua non of leadership. Without it, a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but he still won’t make a great leader."
Goleman, Daniel.  "What Makes a Leader" Harvard Business Review, 1998


Copyright 2003 Harvard Business School Publishing Corporation

	Definition	Hallmarks
Self-Aware-ness	The ability to recognize and understand our moods, emotions, and drives, as well as their effect on others	Self-confidence Realistic self-assessment Self-deprecating sense of humor
Self -Regula-tion	The ability to control or redirect disruptive impulses and moods. The propensity to suspend judgment- to think before acting	Trustworthiness and integrity Comfort with ambiguity Openness to change
Motiva-tion	A passion to work for reasons that go beyond money or status A propensity to pursue goals with energy and persistence	Strong drive to achieve Optimism, even in the face of failure Organizational commitment
Empa-thy	The ability to understand the emotional makeup of other people Skill in treating people according to their emotional reactions.	Expertise in building and retaining talent. Cross-cultural sensitivity Service to clients and customers
Social Skill	Proficiency to managing relationships and building networks An ability to find common ground and build rapport	Effectiveness in leading change Persuasiveness Expertise in building and leading teams.